1. Equipment Repair
During one year warranty, we are responsible for replacing parts those are damaged due to its quality, free of charge. When the part damages are caused by incorrect operation or human factors, the cost of parts should be paid by buyer. We assures that all parts we provided are at resonable prices.
2. Remote diagnosis service overseas
Necessary, engineers are available to do machinery service overseas but buyer need to responsible for all the expenses. Usually equipment failure occurs, our after-sales service technician will contact you as soon as possible to solve the problem.
3. Technical support and training service
Imako provides user training service, lifetime technical support and telephone consultation, allowing users to foresee and avoid potential problems while ensuring all equipment we provided remain at optimal running status.